The private rental sector has almost doubled since 2004 in size, to 4.5 million households. While for many landlords this is good news it’s also meant an increase in tenant expectations. This could be anything from fixing appliances more quickly, respecting their living spaces or even being responsible for financial investments made by tenants.

With landlords and tenants, relationships are more important than ever before so it’s essential for both parties to make the whole letting experience better. This will lead to less conflicts and any problems that do arise can be dealt with more positively.

From a landlord’s point of view, you need to provide a good quality of life for your tenant or tenants. Keeping them happy will pay off in terms of easier letting and less chance of rent arrears. After all, renting a property is all about making a profit on your investment.

Let’s take a closer look at how to build a successful landlord-tenant relationship by implementing different methods/techniques.

Always be professional

Be professional yet harmonious with your tenant from the offset. Begin when you first meet the tenant and continue this type of relationship all the way through the letting agreement to the end of the tenancy. If you have multiple properties to rent, this will stand you in good stead for any future prospective tenants by being able to provide positive property rental recommendation reports.


Lines of communication

Always keep lines of communication open. This is a key factor for both tenants and landlords. Take for instance property inspections. Landlords or letting agents should forewarn the tenants of any impending site visits or upcoming maintenance. This may be inside the property itself, the outside or indeed, in the local area. At least 24 hours’ notice should be given by you or your letting agent. Try to take onboard and listen to your tenant’s suggestions about possible home improvements and where possible, address these within reason.

See to those repairs without delay

Fix any major repairs quickly. If the boiler breaks down during the cold winter months, the shower becomes a trickle in the summer when they need it the most, tenants will expect the problem to be fixed without delay. Most major repairs are the responsibility of the landlord or in some cases, letting agents. While letting agents are usually allowed to arrange small repairs without the landlord’s permission, for bigger jobs, the landlord may have to agree before work can begin.

Fixing Boiler

Take a fair approach to wear and tear

As a landlord, to keep an ongoing amicable tenant relationship, take a fair approach to wear and tear. Let’s face it, frequent use of household items is bound to lead to chips, marks and scratches. Even perfect tenants will leave a few of these behind when the tenancy ends. With this in mind, landlords should cover any charges for minor repairs. For new tenants, it’s probably a good idea to have your property professionally cleaned. This will help start the relationship off on the right foot.

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