What is an accreditation scheme?
Associations created with an aim to maintain and continually evaluate standards of landlords and managing agents, and ensure tenants are protected and treated fairly. It also offers a great platform to be publically recognized for providing good quality housing and service.
What accreditation schemes are letslivehere part of?
The National Approved Letting Scheme
The National Approved Letting Scheme is an independent licensing scheme for lettings and management agents. Being a member of the NALS means we have agreed to meet defined standards of customer service, are part of a Money Protection Scheme and have a customer complaints procedure offering independent redress.
We are consistently monitored, and have to reach certain conditions and uphold standards set by the scheme to keep our membership. Some of the conditions we much meet is:
Have a current Professional Indemnity Insurance
Commit to being part of a Client Money Protection Scheme
Commit to offer services to landlords and tenants meeting all of NALS Service Standards
Have a written Customer Complaints Procedure which offers independent redress should any complaint from a landlord or tenant not be re-solved in-house
Any landlord or agent with the NALS logo, you can trust to give you peace of mind and full confidence.
The Property Ombudsman
The Property Ombudsman scheme provides consumers and property agents with an alternative dispute resolution service.
Our membership with The Property Ombudsman demonstrates our commitment to meet and maintain professional standards. It gives our tenants and landlords’ peace of mind and confidence, develops staff knowledge and service standards, and enables us to concentrate on providing the best possible letting experience by providing feedback on customer satisfaction.
The codes set by the Property Ombudsman provides a benchmark for our staff by ensuring a consistent service for our clients. It means we work above and beyond the standards that are required by the industry, setting us apart from our competition.
National Landlords Association
The National Landlords Associations is one the leading independent organization to promote and protect landlords and managing agents in the private rented sector. The association offers all the support and expert advice landlords or managing agents need to deal with every aspect of renting property while also providing further development and support. Their aims are to recognize landlords and managing agents who display professionalism and help improve standards of property management.
NLA stands up for a private rented sector that has a fair balance between landlords, agents and tenants. The standards set by the NLA ensures properties and tenancies are properly managed, and that landlords and agents involved commit to professional standards, in staff education, learning and support to improve standards.